Block Hours 20/40
Overview
EZ Support’s Block Hours allow clients to pre-purchase IT support at a discounted rate. These hours are sold in 20 or 40-hour packages and never expire.
Key Features
- Flexible Use: Hours can be used as needed for any of our Help Desk services.
- Priority Scheduling: Clients with block hours receive priority scheduling for support requests.
- Detailed Reporting: Clients can view detailed usage tracking and receive alerts before they run out of block hours.
Benefits
Discounted Rate
Clients can pre-purchase a block of support hours at a reduced rate.
Cost Savings
Provides lower hourly rates for ongoing support, which is ideal for businesses with recurring support needs.
Budget Predictability
Enables clients to engage in budget-friendly IT planning.
On-Demand
Expertise
Ensures convenient access to expert help from our seasoned IT professionals.
No "Use-It-Or-Lose-It"
Pressure
Clients can use their support hours at their own pace without the pressure of a time limit.